Most agencies are paid to launch. We are paid to stay.
The software a business runs on is never finished. Staff change, services change, clients ask for new things. Support is how what we build keeps up, and it is part of every engagement from the first day.
What support includes.
A named lead
The person who built it is the person who answers. No ticket queue, no handover to someone new.
Scheduled check-ins
On the calendar, not only when something breaks. We review what is working, what is not, and what to build next.
New features every month
Agreed at the check-in and built that month, included in your support.
Monitoring and fixes
We watch what we built and fix problems, often before you notice them.
Written scope
Before anything starts you see what is included and what is not, so an invoice never surprises you.
Response times in writing
Agreed with you at the start and written into your plan, so you know when to expect an answer.
You own it
Your domain stays in your name and your data can be exported whenever you ask.
Pause, don’t cancel
A quiet season? Pause support and pick up where you left off.
What a month looks like.
The check-in. On the calendar, with an agenda. We go through what was used, what broke or nearly broke, and what your team asked for. We agree what gets built this month and write it down.
The work. We build what was agreed and show it to you before it goes live. Fixes don’t wait for the check-in; they happen when they’re found.
The summary. A short written note: what changed, what we noticed, and what we suggest next. Over a year, these notes become the history of how your business runs.
No surprise invoices.
Before anything starts you get a written plan: what the project includes, what monthly support includes, how quickly we respond, and what falls outside it. If something you ask for is outside it, we say so and price it before doing it, never after.
If a quiet season comes, you can pause support rather than cancel it, and pick up where you left off.
Where support fits.
Intro call
Thirty minutes on how your business runs and where the time goes. No pitch deck.
A written plan
What we would build or change, what support looks like, and a fixed price, in writing.
Build or migrate
You see working progress every week and change course early, not at the end.
Launch and handover
We go live with you and walk your team through it.
Monthly support
Check-ins, fixes and new features, every month, with the same person.
Start with a conversation.
Thirty minutes on how your business runs today. If we can help, you get a written plan and a fixed price. If we can’t, we’ll say so.